Provided assistance with Edu from Clicktek in checking the issue in receiving the TL in the portal, as per checking, there is no issue in the portal itself, but found that some of the data executed by the script are closed TL in the portal, but has shipped status in MySQL and JDA, this needs to be checked with Payless team. The web application is logging in to the JDA screen for updating the status from Shipped to Received, but since the user cannot log in to JDA the status is not changed to received and the script will proceed on updating the status in MySQL with a shipped status, this will cause for the TL to stay on queue. The solution provided for this is first, to receive the TL again using the correct username and password of the user to JDA then execute the script, as the previously given password might cause the user account to be disabled especially if it is incorrect, second, to manually change the status of TL in JDA, set it into C and execute the script, advised that this will be checked with Arvin.