Pulled the changes in pre-prod and tested the changes, as per testing, it takes effect. Tested ticket and activity, and while testing found out that when adding a ticket, and select data in the dropdown then closing the ticket modal and opening it again, the previously selected value in the dropdown is still selected in the modal, but then checking the value, it has no value thus encountered a confusion when saved the data, as there are selected data but when saved the ticket, the web application prompt that the dropdown is required, this is bugs as this cause a confusion. Advsied to the team the findings and this is to be fixed on my side.