Discussed the process made with Ms. Beth for checking where the problem is or if an error is encountered, as per the discussion no error is encountered. Connected remotely to the user to check the cause of concern in the inventory count, when converting the count data it is not reflected in JDA, as per checking, the cause of this is the assigned JDA library in the ini file is MMCORLIB instead for MMSSILIB. Changed the assigned JDA library into MMSSTLIB and tested the count, as per testing, it is now OK. Changed the ini file again and set it into MMSSILIB. This will be tested on Monday by Ms. Beth. The cause of the concern is sent thru email and gave advice as well to remove other exe and ini files in the application folder, as there are many exe and ini files for each brand but this is not needed.