The error is the Cyserv table is not found, checked the query on my side and execute it, as per checking, it is OK. Connected remotely to the user for checking the ODBC, as per checking, the setup of the cor library is not correct, corrected the setup and advised the user to check it again, as per checking, a new error is encountered, checked the cause of this, as per checking, the data the user is converting has no dept and item description, advised them to update the item dept and description, they updated the dept and description and tested it again, they've advised that it is now OK.