Meeting with the programmer of Instellismart. The following are the things we did and discussed during the meeting:
- Checked the server specification
- Checked the if there is a problem with the network
- Install the latest FSCAN (FSCANBlue) on the PC

As per the programmer, our current FSCAN can only accommodate 20 biometrics or less when pulling logs/data, wherein currently, we have 223 biometrics across RGOC. 
They recommended upgrading into the latest FSCAN which can handle more biometric devices.  
The latest version of FSCAN will only run on Windows 7 and up and on 2012 SQL.

As of now our server is only on Windows 2003 and We only have SQL 2008 R2.
We'll just wait for the email from intellismart for the formal recommendation regarding on the upgrade of the system
