Assisted Ms. Krystal again on her Eric log in. Seek assistance from Jupiter regarding this concern. As per advise by the vendor this is should be connected on the Server side. Then connect thru the company exe then test the connection. Seek advise from the infra team on how are we going to connect to the exad server. As per advise by John there should be 2 IP Address that can be seen on the user's pc. The 172 series and 192 series. When I checked there is only one IP Address that was shown. Her IP Adress should be on static so I changed it. Then I asked Ms. Krystal to remote the server thru the Remote Desktop. When we accessed the Server, I checked from the user maintenance exe if her username is still maintained. We can log in her eric username thru the server. So I reconfigure all her eric entities then test the connection of the database one by one. I also change her eric set with the latest patches. when she tried logging in she can already access the eric, This is already okay.