modified the javascript for the ticket module to remove the select all in the status filter and set the opened as the default value of the dropdown, though an error is encountered, it is fixed by applying a condition in the query that when the filter is null as it is null when the page first loaded, the query will filter all the opened tickets, and when it is null, the query will extract the data based on the selected value, tested the changes, and as per testing, it is now OK.