Checked the issue reported by Sally Leria of FSRI-IT regarding the accidentally done by the assigned person but is not yet finished. Open the web portal to validate the concern and check-in backend database, If we can update the status from Done to Open. As per checking the status can be reversed but I need the right code for the status to change from Done to Open. Asked for assistance from Jovie to check the Let-down PHP code and found that we can change the status code to 3 for Open. Change the status of the let-down to 3. Advice Sally Leria if they can continue the process, after a while, she came back and told us that they were not able to download in the scanner. Advice Sally Leria that I need to consult our developer for checking.