Discussed the findings with Yvette and as per discussion, the user's internet connection is intermittent and advised that this might be the reason why the files generated data is incomplete. Discussed as well the way on checking this in case another concern is encountered in the application again, documented the query used in the application to be used by the dev team when checking the concern regarding data and comparing the extracted data of application versus JDA. Gave the document to the SysDev team.