Continuation generation of CSR report as we are having trouble generating the reports in 124 servers and they also have a concern with the adjustment in the report as they confirming that they don't have any adjustment in sales.
I ask assistance with John of Infra Team to check why we are unable to generate the report even thou the server usage is not that high. I ask him to restart the Pentaho and tried to generate again the CSR report but the same error still occurs.
I tried generating a CSR report in the old Pentaho web 133 and it works. I said if we can compare the server 133 and 124 if there is a difference in the settings, memory or setup. We found out that the Java memory is set to low compared to the 133 servers. John adjust the Java memory and advised me to try again generating the CSR report and it's now working.
Waiting for Ms. Sally's feedback regarding the CSR that I sent if they are good with it.