Checked and Discussed with Arvin and Yvette the issue encountered in the web application when the TLs are for receiving. Checked the logs and the script executing for checking what is the cause of the problem, and found out that the user cannot access JDA thus the script is not successful resulting in unsuccessful updating of status. Requested for enabling the account as it is disabled when trying to access the JDA using an incorrect password, but the same problem is encountered, the account successfully received the TL in the portal using the account, but using the same account, the same problem encountered in the script. Checking will continue tomorrow.