Search for a solution to the scanner that is not synching in the eWMS web portal. As mentioned by FSRI IT, Ms. Jane is doing or running something, and she will just advise them to try again. I think since we already enabled the PHP user access, the solution might be in the PHP scripts that were listed in the documentation because I didn't find anything in the APPSPT directory regarding the synching issue. We will know once we receive again a report with the same scenario.