Relative to the issue of Ms. Joy Duarte from SLCI, I assisted Jupiter and performed installation and configuration using the installer, ERIC set that we have and database of Gap on their machine with the same OS as the machine of Ms. Joy. Upon checking, we did not encounter the issue. Their findings is that probably there was an update or software installed that modified the system and affected the function of ERIC. The recommendation is to reinstall the OS and reformat the machine. I informed Ms. Joy about this and haven't received feedback yet.