- connect remotely to the user for checking of the error in executing the report of CYSERV
- as per checking the error is about the connection 
- check the report connection, and as per checking the mmgaplib connection in from jdaprod5
- discussed with Ms. Jane and sir Rey if what is mmgaplib in jdaprod5, as per sir Rey, jdaprod5 is also a jdaprod1. jdaprod1 is DSN and jdaprod5 is a system name, this concludes that the connection is correct
- check the script for checking if this might be the cause of the error, as per checking, this is the cause of the error
- modify the script and test if it is now ok, this is now OK
- also, advised by the user that this is now OK.