Assisted Ms. Anne Rae of FSRI regarding her ERIC Access. She cannot connect to ERIC. Checked her remotely if she is connected to the VPN.  I reconfigure her ERIC then tried logging in. Then after an hour, she hanged out me again that she can't connect to her eric again. Upon checking she was disconnected to her VPN and she is not aware of her  VPN username and password. Seek assistance from Elbert of Infra team regarding her VPN access then let her tried logging in again. This is already okay as confirmed via hangouts.