Assisted Sally Leria of FSRI IT regarding the duplicate box code of the loading LD-000005863. Restarted the apache of the ewms web portal and delete the requested loading number by Sally Leria. Advice them to re-scan the items, as per feedback the items for box 43 and 44 was still duplicated. Asked Nate for assistance to check the concern as per Nate the issue is on the scanner in the warehouse and not on the web portal. As a telephone conversation with Sally Leria, they need to ship the item before 2 pm. That's when I decided to ask assistance with Sir Rey on checking the TL number, as per Sir Rey there is nothing wrong with the TL, and asked him what should Sally's team to do on the issue. He advised that they should manually receive the items in JDA since it will take time to check the issue on the scanner. This was reported last Friday, Dec 17, 2021, and was also assisted immediately. Letting them what to do and what I did.