Discussed with Sir Reon if there is no other solution to fix this as the cyware dev assigned to check this is on leave, advise sir Reon that I can't give a solution as I don't know the process of the application, thus I need to see the source code to debug and know the process, advise if he tried to uninstalled and installed the application, as there might be config made on it, as per sir Reon, he did not tried but he will give a file for me to check and might find a possible solution on there, while discussing the temporarily assigned dev from cyware sent an email to check the concern, got an instruction form, sir Dennis, to reply on her email to explain the issue, chatted sir Reon to reply on the email as he is the one who knows the concern well and the one who is accessing the store.