Modified the web application to apply the discussed changes with sir Rey, the data inputted and selected in adding ticket should not be cleared when the URL validation failed. After applying changes tested it as per checking, the changes did not take effect, apply changes in controller and blade to fix it, and tested it, as per checking, it is still not taking effect, apply more changes in the blade as the condition set is incorrect, tested the changes in the web application as per testing it is now OK, and the expected output is correct as well. Deployed the changes in the server and tested it again, as per testing, the changes did not take effect, check if the changes reflected, as per checking it reflect, Logout and login in the web application and test it again, as per testing it is now OK.