Check on IAS "invalid authorization specification"

Check the ff on her local machine
Check ODBC (IASDSN) connection for SQL Server -ok
Check ODBC (MM4R4LIB) connection for JDA -ok
Tried to log-in her IAS access aagalicia but I'm getting the same error.
Check the process list in SQL server (sp_who2) to list down the status of the user's activity in the database
Found out that her IAS access is currently locked and what I did was to kill the locked process
After executing the lock I tried to log-in again and tried to generate the sample report -ok
Explain to April what happen and the cause of the issue that sometimes it happens but it rarely occurred

I let Nina shadow on me doing the step by step procedure explaining how to do this kind of request from the stakeholder.
