Continued to check the data extracted from the web application, as per checking, the reason why there are missing tickets in the report by ticket owner output, as per checking, the missing tickets have a different ticket owner, and the report by ticket owner only extracted data per ticket owner. Discussed to Arvin the findings and explain why the activity is not displayed in the report by the ticket owner, as the report extracts the data based on the selected ticket owner/manager and the report is by ticket owner only.