Checked why the application encountered an error when extracting the XML, as per checking, the error is encountered when opening the connection to MySQL, checked if the server connection is OK, as per checking, the server has an RTO (request time out) sometimes, reported to John of Infra the error encountered, John, checked it and advised to check it on my side again, as per checking, another error is encountered, checked the error and after checking, it is still regarding the connection, reported it again to John, and after a while advise to me to check it again, as per checking, there is no error encountered yet, I'm still checking this to make sure no more error is encountered.