Discussed with Arvin the request in changing the ticket type as from Admin into Support in the backend, as the ticket type is not editable in pat prod. Apply the changes directly in the database for the project reference given. Discussed as well the description for type, when he added a new type, the description is cut, as per checking, the length of the description is 45 and Arvin told that the added description as not too long or surpassing the length 45, advise Arvin that I will check this and might include in the release if there are changes needed.