Checked with Edu the cause of the issues encountered in the portal and scanner, and checked why the area manager is not able to log in to the scanner, but when discussed with Sir Mikee advised that this is for clarification. Proceed to check the cause of why the TLs are now displaying in the portal and scanner when accessing using the user with store head user type, and as per checking, the cause of this is the ship date, as there is a filter in the viewing query that ship date should be greater than equal the current date and the day's retention set in the store is used by the web application in the filter, the set days retention in the store list is deducted on the current date, and the TL with a ship date greater than equal the output of the retention will be displayed in the web portal and scanner, tried to changed the ship date of one TL and tested it, as per checking, the TL with a June 1, 2022 ship date displayed in the portal and scanner. Revert the changes on the TL and the findings will be discussed with Arvin. For the area manager user type, tested the user from the prod environment and check if this user will be able to log in to the scanner, as per checking, it did now log in thus concluding that the area manager cannot be logged in to the scanner.