- check and provide assistance in fixing the concern from the user in the EBG warehouse, the application returns no record retrieve for the UPC searching but there is a record in JDA
- check the data in JDA to see if the data exist, as per checking, there is a data, debug the application to check what is the cause of the error
- as per checking, the database where the data should be extracted is incorrect in the config file, the library in config is a test environment
- instruct Sir Roland whose connected in the warehouse to change the library from test into the live environment
- Sir Roland advice that the error has been fixed