Performed below task to attend JDAPROD1 issue: 
1. Attend to Users inquiries. 
2. Communication with the leadership team and the vendor on the current status of the server. 
3. Checked the completeness of the back up
4. Performed purging of allocated workfile memebers in order to successfully perform back up of MM4R4LIB
5. Start all the subsystems after server reboot and verified server performance 
6. Checked if all JDA environments are good and working 
7. Deactivated JDA access of all Non IT personnel of RMSI
8. Provided assistance to Sys Ops in completed backlog transactions right after the serv is up