Provide assistance to Ms. Sally Leria regarding the issue she raised on the uploading of sales for location 292 for Dec 26 and 27. Upon checking Cash balancing report, there is no value on the report audit total column. They have performed several reversal and uploads but still the same result
Steps:
a. Clear SDILOG table and ask Ms. Sally to upload again the poll file, result is still the same
b. Query CSHDET and no record was found for this date and store
c. Ask Ms. Sally to send me the poll file so I can do the upload
d. Upload the poll file dated Dec 26, and I got an error message: error: Attempt to write duplicate record on file. Dump the job and reverse the sales
e.Ask Ms.. Sally to regenerate the poll file and send to me for reprocess again.. As per Ms. Sally they have been doing that several times also but still got the same result
f. Re-upload the newly generated poll but got the same error. Dump and reverse the sales again.
e. Seek advise to Sir Rey on what to do next, and as per his advise, this needs to be cascaded to Cyware for checking