Isolated the issue of the NAV from FSRI with the assistance of Elbert. We connected the laptop to the corporate wifi from 3F NSB, reinstalled the NAV as an admin and asked the sales audit staff to process from there. She was able to use the NAV for a bit and got disconnected. We are also monitoring the ping result of the NAV server, it was steady for awhile, when the NAV application prompted that it was unable to process the request, the ping expired in transit, then it was trying to reconnect. Elbert advised that it might have to do something with the routing from the server at Payless. We will continue the isolation using the lan connection to see if we will get the same findings.