Checked with Ms. Mona why the concern in the barcode is still not fixed when read in the email that a new barcode has been sent, requested the image of the barcode that is read and not read by the scanner, checked the sent barcode, as per checking, the read barcode has broken lines but not too many and sometimes small broken, while the barcode that is not read by the scanner has many broken lines and sometimes is has big broken. Requested for a clearer image to be scanned and checked on my side.