Check inquiry of Lawrence regarding PO 74503, as per ICG status of PO is in dock-check but when he tried to search, he cannot find the PO.
Step.
a. Inquire status of PO in JDA, findings is same with ICG (PO is in dock check)
b. Re-visit email of Lawrence, and per checking his search parameter is incorrect, instead of status 5 he uses status 3 in searching