installed and configured IAS and SQL PerEd on the PC of Ms. Thea Mitra. Also, we registered the dll and .ocx on her Pc but the same missing DLL error is still prompting. Ask Arvin's advice regarding this and per his recommendation, the pc needs to be formatted. Since this is a personal computer we will ask the technical team first if  they are allowed to reformat personal pc. for the mean time, we will be the one to  generate her IAS reports.