- check the reported concern by Sir Josh, the printed barcode is not readable to the scanner
- check with sir Josh if all the barcode printed is not readable, as advise all the printer in the warehouse is readable except to the user printed barcode and the barcode can't read by the scanner since updating the application on their side
- check the application that might be the cause of the unreadable barcode
- ask the user when the application on their side has been updated, no reply yet