Supervision and Monitor the daily operation Head office and Store,Technical Support over all Team coordination.
Monitoring and maintaining computer systems and networks, Provide support and troubleshoot SDWAN, IPVPN, and internet issues requests and incidents (HO, Stores, Warehouse)  Report downtime circuits to the telco.
Responding in a timely manner to service issues and requests, Repairing and replacing equipment as necessary, Setting up accounts for new users, Testing new System Application. Resolve technical issues in a timely manner using available resources within the company. Follow up with clients to ensure their IT systems are fully functional after troubleshooting.