Continue with the checking of the external exe problem of FSRI Payslip. As advised by the IT team of FSRI, the windows update run successfully. When I tried accessing the custom report there is a new error prompting "The program can't start because the libjutills.dll is missing from your computer. Try reinstalling the program to fix the problem." Upon checking, the windows update didn't run successfully. Tried downloading the dll that is missing again then pasted it but the same error occur. Then, I tried reinstalling again the program and run the windows update. Unfortunately the users  windows update didn't run successfully again it seems like it has an OS Problem. What I did is I tried checking the  desktop of the other user. They also need to run the windows update. For the mean time, our workaround for this since there is no feedback from the fendor, is to run the exe on my desktop and I will assist them on the generation.