Request access remotely for the rgoc-ssi-ecom-ecosys-prod-1 (Production) and rgoc-ssi-ecom-ecosys-stg-1 (Staging) to kollab. Eman assist me on this by giving a private .ppk authentication file as developer access, We encounter trouble connecting on staging and production using .ppk file on both instance, as per investigation, only 1 .ppk file is applicatble per instance, the action we did is to create another .ppk file for staging. We seperate the .ppk file per instance as suggested by kollab. This is now accessible for remote connection.