Continued to modify the ticket activity log report download to fix the error, there two errors encountered in downloading of the report, the first is when there is no selected business unit, it is looking for the business unit value which should not because the business unit is not used in filtering the data, only in filtering the ticket owner, the second is when there are selected business unit, the report still not downloading, modified the report to fix this, the first error is fixed but the second is not. This will be continued tomorrow.