Created and granted Ms. Patricia Tolentino access for Lacoste Pentaho fused and checked her issue in accessing the pentaho. Asked her if she is already connected to the VPN. She said that she is already connected. tried restarting the pentaho console but she still cannot access. Tried checking her remotely. Upon checking she just downloaded a VPN but not the global protect that our office use. Asked assistance from the TSG team for the installation of her VPN. This is now okay since she can already access Pentaho fused/