When the user is trying to generate and print payslip on the custom reports there is an error prompting " The program cannot start because the libjcc.dll is missing from your computer.  Try reinstalling the program to fix the problem." Tried uninstalling the whole eric. Deleted the ERIC folder. Then I tried reinstalling and copying the patch of ERIC 465. I also reconfigured the eric again. Upon trying the same problem occurred. I tried downloading the dll missing on the computer then pasted it and registered it./ Still, the problem persists. Upon checking the PC of the user is not updated/ 3 pf the users are  having the same problem. But I only try it on one of the users. We are currently trying to update the OS of the user this is already coordinated to the IT TEam of FSRI I am also assisting them on how to windows update. I also seek assistance from the vendor and just waiting for their feedback. Once this is resolved, I will continue fixing the same issue to the other 2 users.