Remote support Dyan Duazo regarding the error accessing IAS after the sysop team installed the JDA components but the error still persists, asked Dyan if she's available to remote her machine. Checked the odbc for JDA and IAS, as per checking the date format was different add additional date format. Asked Dyan to try accessing IAS and to try generating IAS reports. This is now ok as per confirmation in the email.