Discussed with Arvin, Yvette, and FSRI team the error in the scanner when synching the data in the scanner, as per discussion, the server that cannot be accessed is now solved, but the RTO is not yet solved but the user has manually scanned the TL. Advised that the RTO cause of the error will be checked, this concern is encountered sometimes only. Discussed as well the new concern encountered, the TL status is "Receiving on the queue on JDA", advised that this will be checked.