Checked the error encountered by sir Mark when accessing the web application, as per checking of the error, the cause is on the MySQL, there are configurations needed to do for this to fix, I sought assistance from the Infra team for checking this, after checking this on their side, Igmedio advised me to check it again, and as I checked, it is now OK. Advised sir Mark to test it on his side as well, sir Mark advised that this is now OK.