Tried using the access provided by the Infra Team for sysops user I requested to access the nars folder for the polling, item creation, and price event. But I was not able to log in using the access provided and I also ask Mark Monillas to try accessing as well the folders using the access provided by Infra as he is as well not able to open the folder. But Omar can open the nars folder using the sysops user ask for assistance from him if he can check the machine of Mark in the office via remote. Waiting for his feedback on this.