Checked the sales data for the month of September in blue yonder if there are missing data or if there are data that are not included in the extraction of the data, as per checking, the data is complete but in the files, it is only extracted until September 17. Debug the application to check if there are exceptions made in the application that will be the cause of the missing data in the generated poll files, as per checking, there are no exceptions and all the filters are met. 
While checking, received advice from Nina that they re-generated the poll files for September, and now the data is complete, she told me that she started the Nav server and re-generated the poll files and now it is OK. Discussed that the problem might be in the generation of files where it is saved in Nav Server.