Assisted Ms. Lani Gaid with the issue she encountered on the custom loan uploading across all entities of Zara group. Checked the Eric set to see if the external exe exists, reconfigured the entities on her Eric access, however, the issue still persists. She also mentioned that the other users also encountered the same issue. Reported this to Jupiter Systems, I have assisted their support remotely. Configured the entities to the menu maintenance so the support can upload the file, this was resolved for the ISCI. The configuration to the other entities will be continued tomorrow.