check the error encountered when the newly installed application is testing, as per checking, the error is about the connection, the application can't connect to JDA
as per checking of the ODBC and connection of the application, it is all correct
test the application again, the same error is encountered, connect remotely to check the error
get the JAN Code they are using for testing to test the application on my side, as per testing an error is encountered, as per debugging, the cause of the error is the JAN Code filter data type filter is a string but variable for the filter is an integer
modify the application for fixing the cause of the error, test the application again no error encountered
patch the newly compiled exe to the user for fixing the error on their side, but as per Luis, there is still an error
continue the checking on Monday as the user has logged out and no one to accept the anydesk