Checked the issue reported by Ms. Carmela and Ms. Paula with the RMK Exad. Checked the configuration of the company and system user, checked the database of RMK, and tried to run a query, however, it's in Suspect mode and unable to backup. I have reported the issue to Jupiter Systems for further checking. Arvin also assisted in checking the database then tried to change into emergency mode. Followed up with Jupiter for their support, then assist them in remoting the Exad server. They have repaired the database, after that, I backed up the RMK DB then asked Ms. Paula to test and post a sample batch file, she successfully processed this without errors.