Meeting with the FSRI Team and Jovie to discuss the issue reported regarding the scanner's inability to sync the data from the eWMS web portal. Asked Mike Angelo Dumanlanta if we can google meet to ask a few questions and let him explain the step-by-step procedure. Before this, I asked John from the Infra Team if we can restart the eWMS portal and John gave me a script 'apachectl restart' to run in putty. When discussing with Mike he mentioned something before that Ms. Jane is restarting something and advising him to try again. I told him that I did restart something in the web server and asked to check if the scanner will be able to scan the items and this also includes the data checking. As per checking of Mike after he refreshed the scanner was able to sync and able to reflect the items. We will monitor if we encounter the error again if we only need to restart the web portal. This is now ok as per confirmation of Mike in the email.