As per advised by Arvin that this was a trial and error process because it will depends on the configuration of the computer. Seek assistance from the technical team to repeat the whole installation process. We checked the VPN Connection, installed the JDA and IAS latest version. Then installed the full package of the Sqplerd. We also checked the SysIniJDA connection. Checked the configuration of the ODBC. We advised Ms. Ingrid to try again generating the sell thru reports but the same problem persist. I advised her to try the other reports if she can generate it. Upon checking she can still generate other reports. Tried restarting her pc then advised her to log in and try generating the sell thru report again. This is already okay as per confirmation via email.