Continued the checking of ERIC Access of Ms. Krystal. Checked if she can also access other entity. Upon trying to access the ISCI and ISWI there is an error prompting "User is not maintained in this company." tried accessing the same access on the work station of Ms. Carmela but this is working. Tried pinging the ip address of the exad serever it is working fully. I also tried reconnectiing the access of Ms. Krystal from her pc to the server. I tried reconfguring the ISCI and ISWI company on her ERIC. When she is about to checked it her computer suddenly went on blue screen/. She'll just let me know if she can use it already.