Checked and responds to email and phone calls, Provide support related request and incidents, Coordinate and assign thru emails all customer queries. Monitoring of all tickets report and customer related concern its progress and related issues. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers. Assisting customers with technical issues or questions relating to computer hardware or software devices, taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.