Assisted Ms. Fern of FSRI regarding the PSR Generated reports on ERIC. Whenever she tried generating the file transaction list report on par format there are no values and it automatically converts into HTML file. I asked her to send me a copy of her file transaction listed report to checked and view it using my eric locally and I was able to view the report. Upon checking on her ERIC set she has no, per viewer. I transferred the par viewer on her ERIC folder and reconnect it. Then advised her to generate the report if she can able to view it. This is done already as advised via email.