Discussed with the team the findings in the web application when checked, and discussed as well the My Tickets, as there are no data when tested, as advised, there are changes on it instead of displaying all the tickets of the user where he/she has logged, the tickets that will be displayed in there will be the ticket which he/she is the ticket manager, advised that, my tickets should not be changed, as this is where the user will check all his tickets and logged activities without looking/searching to all tickets module, and this is not a redundancy to My Recent Tickets, as the My Recent tickets only displayed the tickets which have logs for the past two weeks, also not all the resources is set as the ticket manager/ticket owner. Discussed that the changes will be reverted and will display the ticket manager filter instead.