- check the reported concern by Sir Josh, the printed barcode still not readable to the scanner
- check the application that might cause the error, no function that might cause the error
- ask sir Josh, what has been done for checking what is the cause of the error, and if the exe has been updated
- as per user, the exe is used since 2017, advise sir Josh to test the application or print the barcode in a different printer, if the barcode is still not readable then the problem is the exe and I will give an update and if the printed barcode is readable then the problem is the printer.
- Sir Josh has no reply yet.