Assisted Ms. Analyn Zacarias on her log in problem on IAS. Her IAS keeps on hanging  then , there is an error prompting contact administrator. Checked if she already have an SQLPerEd, since SQLPerEd is not on her PC, We installed it first then the hanging problem is still there. We checked on the server-side, and the server is also hanging so I seek help from John regarding this. After restarting the server, the log in problem persists, so I reset her account the advised her to log in again. This is now okay.