Assisted Ms. Carmela Lauresta on the error she encountered upon logging in on ERIC.  Unable to connect to the database. Checked if her VPN is connected then tried running the administrator of her ERIC but the same problem persists. I tried reconfiguring her FSRI Eric to check but the same error is still occurring. I tried pinging the server to the computer but it is on RTO. Advised the Avasia to check the connection on the Server room midland, as per the Avasia the power chord for the switch is unplug. Then we tried logging in again. This is now okay.