Assisted Ms. Lydie Bobis in accessing her ERIC. She can't log in on eric. I tried restarting the server, I also tried killing all the logs on FSRI. Then we tried also logging in her access on a different pc. I also checked her VPN access, it has been disconnected. So I coordinated to the infra team her VPN access then provided it to her.. The same issue is still happening. I advised her to restart her pc then try again. This is now okay.