Checked the reported issue of the EXAD payroll, they were not able to access Eric. Remotely accessed one of the PCs to check the server and was not able to connect. Reported this to the Infra team for further checking, after they have validated if the issue is being experienced by one user only, I have checked the connection of other payroll users from the server and it's now okay, however, Ms. Krystal is still unable to access Eric. John advised that the IP should be static, so I asked for Avasia TSG support to check the IP address of Ms. Krystal. She is now able to access Eric and connect to the server.