Remote the ff users to patch the new exe provided by Jovie HOPE - 172.16.114.167 - Done MS. TRISHA - 172.16.114.203 - Done MS. NINYA - 172.16.105.31 - Insufficient memory to update Arvin showed me on how to update the new IAS exe when there is a new request in IAS. Remote Hope's machine -Open the location on where the IAS is installed -Delete the old IAS exe -Copy and paste the update exe -Log-in and try to generate the reports on were we add the UPC column -Advise the user to validate the report generated -He let me  finished the remaining users to familiarize the step by step procedure