The issue on the letdown was resolved by manually adding the missing TL to the batch alloc table in the database but as reported by Doona this morning they successfully scanned the items when they tried to close the TL in let-down the quantity on hand didn't sync in JDA. Meeting with Jovie to discuss and investigate the issue but later on, decided that we need to manually process the TL in JDA with the help of Sir Rey as discussed with Donna as she mentioned the TL should be shipped by tomorrow. Regarding the investigation on the cause of the issue, the TLs were not synced as we suspect the connection is intermittent when they processed the TL. In the past this is common when the connection is not good there is no way to retry to process again. We can list this as for improvement with Clicktek once the contract is signed.