	Check on IAS "invalid authorization specification" Check the ff on her local machine Check ODBC (IASDSN) connection for SQL Server -ok Check ODBC (MM4R4LIB) connection for JDA -ok Tried to log-in her IAS access aagalicia but I'm getting the same error. Check the process list in SQL server (sp_who2) to list down the status of the user's activity in the database Found out that her IAS access is currently locked and what I did was to kill the locked process After executing the lock I tried to log-in again and tried to generate the sample report -ok Explain to April what happen and the cause of the issue that sometimes it happens but it rarely occurred Arvin let me shadow on  doing the step by step procedure explaining how to do this kind of request from the stakeholder.