When the user tried querying the logs from march 1-20, 2020 there is an error appearing "Unhandled exemption has occurred. If you click continue the application will ignore the error and attempt to continue." Copied new Insys set then tried querying from March 1-5. Then we tried again reinstalling the crystal report. It seems that the .net framework of the user is not yet updated. Set the GSCOM folder on the exemption on the anti virus. Then performed windows update. Waiting for the windows update to finished.