Discussed with Arvin the concern again in reverse logistics, as per discussion with Arvin, not only the details are missing in the portal, but TL/MTS no., checked how the TL is extracted in JDA as what we are thinking the problem is on the extraction of TL from the JDA. Checked the cron scheduled as well to see if there is a process that does not succeed as this might be the cause of the error. The cause is not yet found, the checking will continue on Monday.