- check the application for the encountered error in SKU 1461039, try the same scenario made by the user to check if the same error will encounter
- as per checking, there is no error encounter, tried more scenario that might cause the error, but the backup and restored data is still the same and the SKU is not 0
- report this to the user for further checking on their side, though we are using the same exe, I still give them another exe for checking