Checked issue raised by EXAD payroll team(Joanne, Jade and Ms Carrie) that they cannot access the EXAD server error "attempt to connect to company failed"
Steps:
a.. Inquire if they are connected to VPN. also if they had tried to restart her pc.
b. Ask how they connect to the EXAD server, they said via a remote pc
c. Ask the credentials of the PC and tried to connect via anydesk
d. Tried to ping the server (192.168.1.56). Server can be pinged
e. Tried to access the ERIC system, system is accessible but when trying to connect to the database error was encountered.
f. Cascade issue to Infra Team to check and if possible to restart the server
g. Issue resolved at 1:30pm