Connected remotely to the user's PC to check the concern received from Albert, the application is installed but they cannot see the selection for the fused, as per checking, they are opening a different application, advice the user to test the correct application, as per checking, an error is encountered, check the error and it is regarding the connection in the blue yonder, open the ODBC to set up the library but cannot configure it, thus advice Albert to set up it as I can't configure it on my side, tested the application again, as per checking, it encountered a new error, Advice the user to configure the library again and added details as I instructed then advice to test the application again, as per the user, the application is now printing the barcode.