Assisted Ms. Janette Esteban on her Qliksense Access. Checked her VPN Access. Then validate if she has a Qliksense access already. as per confirming she has a Qliksense Access. tried logging in but there is an error prompting "authentication failed." Seek advise from Ms. Jane regarding this and as per asking Jomar, he advised us to just reset the access from the Active Directory. Ask Sir Ariel from Infra to reset the password then afterwards we tried logging in again. This is now done. 