- connect remotely to the user and install the barcode application
- test the installed barcode for checking if the printer is compatible and can be used in the application
- as per testing encountered an error that the DSN for the JDA cannot be found
- add the DSN and test the application again, encounter an error again, link communication failure
- report to user that there is no connection to the JDA, but as per user they can connect to the JDA
- report and request support for checking of the JDA configuration
- the warehouse is now closing the checking will continue tomorrow