As per checking with Jovie the issue happens because of the intermittent connection from JDA and web portal when they process the TLs. Emailed them our findings and I will document the issue on how to resolve it for the purpose of L1&L2 support.

We advise them if they can manually process the TLs in JDA as the checking will take time and they agree to process it manually in JDA as advised by Ms. Sally but after an hour Donna emailed us informing us that the processing from Batch Allocation to Letdown was successfully processed by updating the status of the TL's from Allocation to Picked in JDA but what happened is the status in JDA was changed but in the eWMS web portal was not able to sync the status from JDA because of the intermittent connection this leads us to check the PHP script and found out that we should manually update the TLs status in the database from Allocated to Picked also.