Check issue encountered by Payless Robinsons Magnolia.TL's are still in receiving on queue which was submitted last October 9. User tried to login in JDA to check his account and found out that password has already expired. Already requested via email to reset his password but upon checking in EWMS portal all TL's are still on queue.
Steps:
a. Check JDA user account and findings shows that the account is still disabled and password has not been changed. 
b. Enabled the user account and instructed Ms.  Belle of FSRI-IT to make the user changed his password
c. Login to ewms database via HeidiSQL and update the table wms_store _receiving_list and change the column status=2 to reset back status of these TL's to Open