Assisted Ms. Jonalyn Saldero on the issue she encountered on POS2NAV. First she can't upload on NAV. Checked if she already have access on POS2NAV. Since she doesn't have access, I provided her POS2NAV Access and sales parser access on NAV. I added her on the configuration settings of POS2NAV on the server. Then I advised her to tried parsing again then after parsing she tried loading it on POS2NAV but there is an error prompting "Cash and Item Amount is not Balance." I asked her if all the sales were loaded already on the JDA, if not I tell her to ask the person who is responsible for loading the sales on JDA and asked if all the sales were loaded already, After she asked the IT of Zara, she told me that the uploading on POS2NAV is already okay.