Assisted Ms. Carmela Lauresta on the error she encountered on ERIC. The batch file she is trying to compute for FSRI payroll keeps on hanging. I restarted her pc but the same problem persists. We also tried generating bank transactions and the hanging problem keeps on happening. So I tried reconnecting her FSRI entity and reconfiguring it again from the server. Then upon checking on the user logs it exceeds the number of user allowed per entity so I killed those users who are not currently using eric. This is now okay.